Cancellation policy

Placing an Order

All orders are processed in GBP (£). By completing your purchase, you agree to our terms and conditions. Once your order is confirmed, you will receive an email confirmation to the address provided at checkout.

Cancellations:

We understand that plans can change! If you need to cancel your order, please contact us as soon as possible at sweetsensationalgifts@gmail.com.

Orders cancelled before dispatch will receive a full refund.

Orders cancelled after dispatch cannot be cancelled but may be eligible for a return once received. Please refer to our Returns Policy for further details.

We aim to process and dispatch orders quickly, so please contact us promptly if you need to make any changes.

Amendments:

If you'd like to amend your order (e.g. change an item or update your delivery address), please contact us within 24 hours of placing your order. We'll do our best to accommodate changes before your order is dispatched.

Subscription & Recurring Orders (if applicable)

If you have signed up for a subscription or recurring order, you may cancel at any time before your next billing date by contacting us at sweetsensationalgifts@gmail.com. Cancellations made after a billing date has processed will apply to the following order cycle.