Refund policy

Returns & Refund Policy

Last updated: June 2026

We want you to love every purchase from Sweet Sensational Gifts. If something isn't right, we're here to help.

1. Your Right to Cancel (UK Customers)

Under the Consumer Contracts Regulations 2013, UK customers have the right to cancel their order within 14 days of receiving their goods, without giving a reason. To exercise this right, please contact us at sweetsensationalgifts@gmail.com within 14 days of delivery.

Once we have been notified, you have a further 14 days to return the item(s) to us. A full refund, including the original standard delivery cost, will be issued within 14 days of us receiving the returned goods.

2. Eligibility for Returns

To be eligible for a return, items must be:

Unused and in their original condition

In the original packaging

Returned within 28 days of delivery

The following items are non-returnable:

Personalised or custom-made items

Perishable goods (e.g. food items, sweets, or consumables included in gift boxes)

Items that have been opened or used

 

3. How to Return an Item

Email us at sweetsensationalgifts@gmail.com with your order number and reason for return

We will provide you with return instructions

Securely package your item(s) and send them to:

Sweet Sensational Gifts Space Station 1260, Chester Road Birmingham, England, B35 7AF United Kingdom

Please note: Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

4. Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please allow additional time for your bank or card provider to process the refund.

 

5. Faulty or Incorrect Items

If you have received a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery at sweetsensationalgifts@gmail.com with your order number and a photo of the issue. We will arrange a replacement or full refund at no cost to you, including return postage where required.

6. International Orders (United States & Other Countries)

For international orders, the same return eligibility criteria apply. However, please note:

Return shipping costs for international orders are the responsibility of the customer

We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit

Original shipping costs are non-refundable for international returns Any import duties or taxes paid are non-refundable by Sweet Sensational Gifts

 

7. Exchanges

We do not offer direct exchanges. If you'd like a different item, please return your original order for a refund and place a new order.

8. Contact Us

For any returns or refund queries, please get in touch: 📧 sweetsensationalgifts@gmail.com We aim to respond within 1–2 business days.